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hands on project / change manager public and private

Work Experience

Sara Lee / DECS Netherlands
AD Interim Project Coordinator development training material of SAP CRM / SAP BW 5.2 / 7.0 / Manager Change Management (as of February 2008)
April 7 2007 – November 22 2008

Responsible for the complete coordination / management of training developpers for (international) template training material for Sara Lee (template built phase). The project covers the following domains:
• Service Management (SAP-CRM)
• Contract Management for service, rent and leasing (SAP-CRM)
• Logistics (outbound, inbound, procurement) (SAP-R/3)
• Finance and Controlling (SAP-R/3)
• Business Intelligence (SAP-BW)
• Sales and Marketing (SAP-CRM)
project coordination in roll out phase
management of 17 trainers
responsible for end user communication
responsible for change management
(part) development of a management game (DECSellent) aimed at all end users in Roll Out phase
responsible for training of end user trainers (based in van Gelder PFT training)

The Lunchbox Company / Lunch4Kids (Innovative children’s lunch concept)
(part) owner
august 1 2005 – February 2008
1. creating a new lunch concept (previously non-existent)
2. managing employees
3. responsible for business development and strategic partnerships
4. responsible for marketing, PR and all communications
5. responsible for website and order system (managing 4 FTE)
6. share responsibility for financial management

I have resigned from daily management in July 2007

august 1 2005 - present


Intrum Justitia (Collection agency / financial management)
Key Account Client Relations Manager
April 1 2003 - June 31 2005
1. managing top 30 clients like Vodaphone, AMEX, Time Warner, Orange, WOL, etc.
2. accountable for 20 % increase in business every year
3. creating Multi National Sales division
4. member strategy team


ADP (Automatic Data Processing INC) (Employer Services)
Marketeer (strategy)
January 4 2003 - March 31 2004
1. responsible for marketing and roll out of new products and services
2. member of strategic team HRM services
3. reporting to overall strategic marketing manager


Ubiworks b.v. (Adstrat) (ICT / consulting firm)
Pre-sales Consultant
October 1 2000 - January 1 2003
1. structuring the marketing and sales unit
2. developing new business models for clients in the (mobile) internet area
3. managing own accounts
4. co-creating new mobile Internet (WAP) applications with, for instance, NEDAP

WerkConsult (Human resources consulting)
Business Consultant /project manager
January 1 1999 - October 1 2000
The CEO of the company asked if I would be interested in developing a new tool for organizations that had trouble keeping their employees (creating new markets)
1. developing a new computer system (M@STER) that helps employees with mobility and employability within companies (what do you want, what are your competences, what can you do in this, or another, company)
2. responsible for marketing and sales of M@STER
3. account management M@STER clients


Oracle Nederland (ICT)
Change consultant
February 1 1998 – April 1 1999
1. developing and managing a large (manufacturing software) change project at XEROX
2. document the process in order to launch it in Ireland
3. supporting change consultants at XEROX Ireland


Luining en Company (HRM service Firm)
Freelance Consultant
June 1 1997 - February 1 1998)
During my studies I have been working on a so called employability scan. I met the CEO of Luining & Company and he asked if I was interested to develop this for his company.


Business Creation Result (part time project partly during studies) (HRM Service Firm)
Freelance consultant / project leader
October 1 1996 - January 1 1998
I had a part time job at BCR during my studies and because of my thesis on mentoring later on they asked me to stay on longer and help develop a special Mentor program for their clients


Deutsches Jugend Institut (project) (German Youth Institute)
Convention Manager / Speaker
April 1 1997 - May 1 1997
DJI is a German research institute in Munich. Based on my thesis they invited me to help set up a conference on mentoring and coaching. The purpose of the conference was the use of mentoring in order to help women advance in their careers. My assignment was to investigate international mentoring programs, invite speakers and give a workshop based on my own research.

Education

Radbout University of Nijmegen
M.A. (Administration) / DRS.
September 1 1991 - May 16 1997
I studied Administration (including MA) and Organisational science, preliminary year in Political science.
Thesis Mentoring: Must or Myth?

Additional study
Credit Management
March 1 2006 - December 1 2006

Skills

On my assignments I combine a hands on management mentality with a strong focus on results and on business end users (actually the true customer). In large IT projects I think a strong focus on, and a strong commitment from end users is of key importance for success. Making sure that the customer recognizes itself in the new situation should be the focus of all project and program managers. Change management (and by that I mean not just theory) should always be a significant part of a project, especially if internal processes are being altered or improved and “business as usual will change”.
I like to be the interface between the technical consultants and the business, translate bits into business language, and make sure (technical) consultants and business experts will form excellent teams.
Personality
Dynamic
Generalist
Hands on mentality focus on end users
Flexible
Market driven
Unconventional
Manager complex projects

Languages

Dutch (native)
English (fluent)
German (fluent)
French (basic)

Other

Publications
1.De zorg rondom eigen medewerkers: Mobiliteit en Employability in de zorg. (Kwaliteit van de arbeid in de zorg, ISBN 90712526X) (January 2000) in English: The care for your own employees, mobility and employability in health care.
2.New food initiatives in Holland (chapter for the Verner Wheelock Associates Limited) (October 2006)

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