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Senior Insurance General Manager

Work Experience

Royal & SunAlliance Insurance – 1978-Dec 2000

Director, Group PFS (Personal Financial Services) Practice 1998-2000

Responsible, with four other directors, for encouraging global knowledge sharing on personal lines businesses (t/o £5bn), with the aim of transferring good business practices from one region or country to another, and thereby improving profitability.

Manager, Strategic Development,Asia Pacific 1996-1998

As part of a small team, introduced a strategic planning process into the recently merged Group, and undertook various initiatives for the development of personal lines business in the Division.

Manager, Health Insurances, UK 1995-1996

Managing £100m health insurances account with responsibility for strategy, marketing, pricing, underwriting, claims and processes

Manager, Underwriting, Corporate Partnerships 1993-1995

Responsible for all underwriting aspects of £200m non-household accounts.

Regional Unit Manager 1990-1993

Working as a direct report of the General Manager, providing a Head Office Liaison service for all Regions and providing financial analysis of regional results for General Management. Other responsibilities included being the focal point for all issues concerning Mortgage Indemnity during ‘the crisis’.

Earlier career 1978-1990
Various commercial underwriting positions. Financial management, with responsibility for adequacy of claims reserves and production of management and financial accounts.

Education

Chartered Insurer
BA (Hons) Economics

Other professional development

Managing Successful Programmes
Power of Personal Influence
Senior Relationship Management

Skills

Strategic and Business Development

Introduced techniques for strategic planning in operating companies throughout Asia, including the identification and delivery of various personal lines initiatives.

Personally developed healthcare market entry strategies throughout Asia

Prepared Joint Venture and Strategic Partnership proposals for personal lines initiatives with large financial institutions – UK, Asia and globally

Researched and delivered Proposal to Executive Board for single global e-business platform supporting business introduced by Strategic Partners

Part of team that acquired first UK insurance trading licence in China, including significant amounts of London based lobbying of British and Chinese officials

Programme Management

Completed strategic review of UK Health Insurance business (£100m), purchased and implemented new claims system, and introduced improved business processes

Established global networks of experts in order to facilitate global knowledge sharing. Built global intranet to support the sharing of knowledge

Helped establish global Year 2000 underwriting guidelines and implemented in all Asian operations to achieve zero unmanaged exposure

Managed Mortgage Indemnity crisis (cost £800m). Assessed exposure, calculated losses, obtained management information and prioritised claims settlements

Operational and Technical

Full underwriting responsibility for profitable £200m non-household personal lines accounts including pricing, compliance, management information and profitability

Full profit and loss responsibility for £100m healthcare account, including sales and marketing, underwriting and claims, finance, processes, IT and compliance

Provided consultancy support for a review of healthcare in Saudi Arabia, and a global employee risk project

Acquired new business account valued at £15m, requiring re-authorisation of a dormant insurance company

Commercial and Financial

Acquired specialist 100 person healthcare sales company, and managed the integration in to the existing business

Negotiated multi-million pound mortgage indemnity claims settlements saving 20-30%, whilst under considerable legal pressure to make payments

Managed the result production and financial planning function for £800m personal lines business

Languages

English

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