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Sales & Marketing Director

Work Experience

Expertise:
Vast management experience throughout Europe.(General management, Channel management, Sales management, Account Management, Project management, Product management, Human resource management and Customer Care management). Direct reports from 15 to 20 people.
I have vast sales experience throughout Europe. I sold on a regular basis between 1 and 10 million dollars/year.
All deals involved knowledge of complex software solutions

Personal Skills:
- Operational, Organisational, Strategic and Commercial People Management

- Fluent in Dutch, Flemish, French, English and German. Very well culture knowledge of European Countries.

- I am a Hands-on Manager, expertness, professional, tenacious, creative, strategic, commercially astute, flexible, team-player and a quick-thinker

- Very good knowledge of General - , Channel - ,Human Resources - , Sales - , Account - , Business Development - ,Product - , Project - , Marketing – and Customer Care management

- Very good Technical knowledge of Telco, ICT and IT (In many occasions I acted as a project manager (PRINCE2) to deal with difficult technical issues

- 8 years international and start-up experience

- Direct and indirect, horizontal and vertical sales (75% Sales – 25% Management) in all industries (Telco, Public Sector Government, Banking, Insurance, Healthcare, Security, Automotive,…)

- Very good knowledge of development and applications of companies strategies

- Fully familiar with MS Office, PowerPoint, Outlook,…etc.

- P&L Responsibilities

- Market analyses / Commission policy

- Budget control and Gross Margin policy

- Responsible for building a successful agents and Dealer-network(retail) throughout Europe

- Channel management and alliance partnership

- I know the key-players on the software and/or hardware market, IT market, ICT market, ERP market, SAP market, ISV market, VAR market, OEM market, BSS/OSS market(Back offices) , Software Vendors, Data management, IT security market, telecommunication market (Resellers and Carriers), ...

- Very good knowledge of Networking, all software applications (involving all industries), M-commerce, E-commerce, E-business like E-CRM/Convergent Billing and Rating systems/Convergent Customer Care/.....

- Knowledge of EAI Enterprise, Major platforms/Operating Systems (Windows, Unix, Linux and QNX embedded systems), languages (C, Csharp, Cplus plus and java) and SQL(structured Query Language)

- Knowledge of relational databases (Oracle, SQL server, Sybase or DB2(IBM)), distributed databases and object-oriented programming databases

- I worked with ISP’s / ASP’s / NSP’s / MSP’s / HSP’s / SSP’s / CLEC’s / MSO’s/ Bluetooth industry/ Value added resellers/ Applications developers and System Integrators

- Vast knowledge of mobile ( GSM/EDGE/ GPRS/UMTS) technologies , 2G and 3G solutions, Broadband Wireless system integrators, WSP’s(wireless service providers) through alliance partnerships

- Very good knowledge of DSL, Broadband technologies, Broadband Providers, voice(interconnect and two stage), Data (intranet & internet), Interactive TV, VOD (I’m an expert in set top boxes) and DRTV


Work-experiences:
02/04/03 – Today : Software company, SVA 1800 Vilvoorde
Activities : Software for All industries
Function : Independent Partner: Responsible for all commercial activities and acting as Project
Director
Sector : Belgium and neighbour countries
Describing function: - Responsible for Sales, Marketing, Customer Care and projects
- Product promotion policy: Own software development and software through partnership
- Indirect, direct, horizontal and vertical sales
- Support and delegation towards sales force and project managers
- Operational, organizational , strategic and commercial people management
- Project management (Prince 2)
- Budget control and Gross Margin policy.
- Market analyses
- New software development

13/09/02 – 27/02/03 : Interim (6 months) Renault Vilvoorde 1800 Vilvoorde
Activities : Automobile market
Function : Regional ICT Director
Sector: : Belgium and neighbour countries
Describing function :- Project Management
- Making an analysis and implementation of the market for new network and software-projects (object oriented database)
- CRM and new Sales program

21/08/98 – 12/06/02 : Worldxchange, Lozenberg 18 1932 St. Stevens-Woluwe. – TELCO
Activities : - Wholesales/Resellers
- Interconnect ( Residential & B2B)
- DSL and software implementations
- Carrier
Function : Sales Director EMEA
Sector : Europe/Middle East/Africa
Describing function : - Responsible for the following divisions : Sales, Product/Project, Marketing and Customer Service-administration. (Activation, Trouble-tickets, Call Centre, Telemarketing and Customer Care)
- Product promotion policy: DSL and Software, Calling Cards, Call shops/Call centre, Residential & Commercial Sales and Wholesales or Resellers./ Voice (interconnect and two stage) & Data ( internet and intranet) & DSL(B2B)
- Indirect and Direct Sales
- Support and delegation towards the division managers: Product/Project managers, Sales managers, Sales Directors, Marketing managers and Customer Administration managers
- Budget control and Gross Margin policy.
- Some 350 employees with 15 to 20 Direct Reports
- Operational, organizational , strategic and commercial people management
- Market analyses/Commission policy
- Responsible for successful Agents and Dealer network
Reason of Departure: Worldxchange had a take-over by Worldaccess in Januari 2001
Worldaccess is declared bankrupt in June 2002

15/07/96 – 21/08/98 : R.T.G. ( Royal Telecom Group ), uitbreidingsstraat 66, 2600 Berchem – TELCO

Activities : - Independent sales organisation of RSL com Group
- Resellers/Wholesale
- Interconnect (B2B)
- Back offices (own software)
Function : General Manager Europe
Sector : Europe
Describing function : - Responsibilities: see Worldxchange
- Starting up companies through Europe
- Operational, organizational , strategic and commercial people management
- Delegating towards management: County Managers, Sales Directors, Financial managers, Project Managers and the Chief Operators
- Developing new products and budget control
- From 09/03/98 on General Manager Benelux
- Some 20 employees/country with 2-3 Direct Reports/Country
Reason of Departure: Being independent and working for one carrier didn’t give much room for big developments while Worldxchange(being the carrier) offered me the opportunity for further and more expansion

13/11/94 – 15/07/96: BDS , Zweefvliegtuigstraat 6, 1130 Brussel – TELCO

Activities : Publisher Yellow (Blue) Pages (advertisement)
Function : Division Manager
Sector : Belgium

01/01/88 – 12/11/94: Generali Belgium N.V. Louizalaan, 1050 Brussel

Activities : Insurance company
Function : Division manager
Sector : Belgium

01/09/84 – 31/12/87: De Beule Dessimo and De Beule-van d’Helsen, Fruithoflaan 1, 2600 Berchem

Remark : 01/01/86: De Beule Dessimo was sold to Mr. Van d’Helsen without any changes.
Activities : Brokerage company
Function : Sales Manager
Sector : Belgium

Studies:
1980 - 1984: Free University of Brussels (VUB): Diploma Computer analyst
1984 – 1987: Evening University Antwerp: Diploma Broker and Real estate

Training:
I followed a number of internal and external courses during the last 15 years involving product knowledge, Sales-and Management skills, from which Mercury Goldman ( Management-and Sales skills) and Rank Xerox Sales skills, are the most important. Beside that I did a lot of self-training by experience and books. For example: \\\'Situational leadership’ (Dr; Paul Hersey), ‘Growing to leadership’ (Warren Bennis ) , ‘Working together/Social skills’ ( Marc Buelens, Willy Musschoot ) and ‘Executive EQ’
( R.K.Cooper ) are the most important.
I have a very good knowledge of Windows and MS office

Education

Training:
I followed a number of internal and external courses during the last 15 years involving product knowledge, Sales-and Management skills, from which Mercury Goldman ( Management-and Sales skills) and Rank Xerox Sales skills, are the most important. Beside that I did a lot of self-training by experience and books. For example: 'Situational leadership’ (Dr; Paul Hersey), ‘Growing to leadership’ (Warren Bennis ) , ‘Working together/Social skills’ ( Marc Buelens, Willy Musschoot ) and ‘Executive EQ’
( R.K.Cooper ) are the most important.
I have a very good knowledge of Windows and MS office

Languages

Languages:
Dutch : Mother tongue
French: Fluent
English: Fluent
German: Good
Spanish: Basic

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